Refund policy

Courses, packs, learning plans, bundles, ebooks and audio. If something isn't right for you, email us within 72 hours of purchase and we'll refund you in full. After 72 hours, purchases can't be refunded.

Membership (monthly, yearly). Cancel within the first 7 days and we'll refund you in full. The monthly plan starts with a 7-day free trial, so if you cancel during the trial you aren't charged. After 7 days, cancelling stops the next renewal: you keep access until the end of the period you paid for, and that period isn't refunded.

Lifetime membership. Refundable in full within 7 days of purchase.

Enneagram test. The test starts straight after payment, so it can't be refunded once you've started answering.

Sessions. Can be rescheduled up to 24 hours before the start time. Missed sessions without notice can't be refunded.

Gift cards. Refundable within 72 hours of purchase if unused.

Your right of withdrawal. Under EU rules you normally have 14 days to withdraw from an online purchase. For digital content you can start using straight away, you agree at checkout that this right ends when access begins. The 72-hour and 7-day refunds above are our own promise on top of that.

To ask for a refund, use the contact form or email us with your order code.

[Template: have this policy reviewed before launch.]